Feature Request
Suggest a new study tool, dashboard card, quiz feature, bookmark improvement, or workflow enhancement.
PLR HELP CENTER
Need help with your Bar review system?
Send a feature request, report a bug, request legal content, or share feedback so we can keep improving Philippine Law Reviewers by Sophos Notes as a practical study companion for law students and Bar reviewees.
Feature requests
Bug reports
Content requests
Account concerns
Upgrade concerns
How can we help?
Select the concern that best matches your request.
START HERE
Choose the right request type.
Before submitting a request, check the related FAQs first. Many account, access, upgrade, and technical concerns can be resolved faster through the Help Library.
Bug Report
Report broken links, login issues, display problems, loading errors, or unexpected platform behavior.
Content Request
Request a case digest, legal flowchart, codal material, syllabus topic, or Bar-related legal resource.
General Feedback
Share your experience, comments, usability concerns, or suggestions for improving PLR’s study experience.
OR, SEARCH FIRST
Search the Help Center.
Type a keyword to quickly find related FAQs on this page, such as login, Premium access, proration, quizzes, flowcharts, Discord, or billing.
Search common questions and help topics on this page.
COMMON HELP AREAS
What do you need help with?
These are the most common categories of concerns for PLR users. Start here before submitting a request.
Account & Login
Login issues, account access, password concerns, and membership-linked access problems.
Membership & Billing
Core, Premium, monthly plans, Bar Season Passes, upgrades, and membership verification.
Proration & Upgrade Periods
Questions about early upgrades, unused membership periods, prorated adjustments, and access alignment.
Premium Case Digests
Questions about curated digests, locked sections, subject tags, and premium access notices.
Study Tracker
Timer, Pomodoro, subject tracking, study charts, streaks, and dashboard-related issues.
Smart Assessments
Quiz attempts, saved answers, review mode, scoring, and spaced repetition concerns.
Legal Materials
Flowcharts, codals, syllabi, case lists, Bar Chair cases, and organized legal resources.
HELP LIBRARY
Browse help topics by category.
Check common questions before sending a request. Many account, access, content, and platform concerns can be resolved quickly here.
Account
Membership
Proration
Digests
Legal Materials
Study Tracker
Quizzes
Bookmarks
Discord
Technical Issues
Requests
01
Account & Login
I cannot log in. What should I do first?
First, check that you are using the correct email address and password. If the issue continues, try resetting your password. If you are still unable to log in, submit a bug report and include your account email, device, browser, and any error message shown.
Why can I log in but still cannot access some pages?
Some pages may require a specific membership level. Please make sure you are logged in using the account connected to your active membership. If you recently upgraded, refresh the page or log out and log back in.
What should I include when reporting an access problem?
Please include your account email, membership type, page URL, screenshot if available, and a short description of what happens when you try to access the page.
02
Membership & Billing
What is the difference between Free, Core, and Premium access?
Free access is intended as a light entry point. Core and Premium provide more structured access depending on the tools, materials, and features included in the selected plan. Premium is designed for users who want the fuller PLR study companion experience.
I upgraded, but my access did not update immediately. What should I do?
Try refreshing the page, clearing the browser cache, or logging out and logging back in. If access still does not update, send a support request with your account email, selected plan, and payment or confirmation details if available.
How do I request help with a membership concern?
Use the Help Center request form and choose the category related to membership, billing, or access. Please avoid posting private payment information publicly in Discord.
Where can I ask about early upgrades or remaining membership time?
You may review the Proration & Upgrade Periods section below or submit a membership concern through the Help Center. If you are upgrading from an existing paid plan, your remaining access period will be considered during manual verification.
03
Proration & Upgrade Periods
If I upgrade early, will I lose the remaining period of my current plan?
No. If you are upgrading from an existing paid plan, your remaining membership period will be considered during manual verification. You will not lose the unused portion of your current access simply because you requested an upgrade early.
How does PLR handle proration when I upgrade?
Since upgrades are currently processed manually, any applicable prorated adjustment, access-period extension, or membership-period alignment will be reviewed based on your current plan, remaining access period, selected upgrade, and submitted upgrade request.
Can I request a prorated refund instead of an access-period adjustment?
You may request review through the Help Center. However, any prorated refund, if applicable, depends on the circumstances of the upgrade, payment channel used, current membership period, and manual verification of your request. In many cases, the simpler approach may be an access-period adjustment or extension rather than a cash refund.
What details should I provide for a proration or upgrade-period concern?
Please include your PLR account email, current plan, plan you are upgrading to, date of payment or upgrade request, payment reference if available, and a short explanation of your concern. This helps us review your remaining access period more accurately.
04
Premium Case Digests
Why do I see a Premium access notice on a case digest?
A Premium access notice means the curated digest section is restricted to eligible Premium users. Make sure you are logged in using the correct Premium account.
Can I request a case digest?
Yes. Use the Content Request form and include the case title, subject, purpose, and any available source or citation. Requests may be prioritized based on Bar relevance, demand, and editorial availability.
Are all case posts guaranteed to have curated Premium digests?
Not necessarily. Some posts may be resource pages, source materials, or works in progress. Curated digest coverage may be expanded over time based on priority and editorial review.
05
Legal Flowcharts & Materials
Can I request a legal flowchart or legal material?
Yes. Please specify the subject, topic, statute, case, or syllabus item. It also helps to explain whether the material is needed for Bar review, class review, quick reference, or legal research.
What should I do if a link to a legal material is broken?
Submit a bug report and include the exact page URL, the broken link, your device, and browser. A screenshot is helpful if the issue is visual or page-specific.
Are legal materials updated automatically?
PLR materials may be improved and updated over time, especially for Bar-relevant resources. If you notice outdated content, please submit a content request or correction note.
06
Study Tracker / Pomodoro
Why is my timer or study session not updating?
Check your internet connection, refresh the page, and make sure you are logged in. If you are using multiple tabs, allow the active tab to finish syncing before switching devices or sessions.
Can I use the Study Tracker on multiple devices?
Multi-device use may depend on the current tracker setup and syncing behavior. If you notice conflicting timer states, use one active device or tab for the main session and report any inconsistent behavior.
What should I include in a Study Tracker bug report?
Include the subject selected, approximate time of the session, device, browser, whether multiple tabs were open, and a screenshot of the tracker if possible.
07
Smart Assessment Portal / Quizzes
What should I do if my quiz answer does not save?
Avoid closing the page immediately. Check your connection, wait briefly, and try again. If the issue continues, report the quiz title, time, device, browser, and what happened before the answer failed to save.
Why are some quiz or spaced repetition features locked?
Some assessment features may be tied to membership level or future rollout settings. If you believe you should have access, submit an access report with your account email and membership type.
Can I report a wrong quiz answer or explanation?
Yes. Submit a content correction request and include the question, answer choices, your concern, and any legal basis or source that supports the correction.
08
Bookmarks & Saved Items
Why are my bookmarks not appearing?
Make sure you are logged in using the same account that created the bookmarks. Refresh the page and check whether the saved item appears in the bookmarks manager or related dashboard area.
What is the difference between bookmarking and starring?
Bookmarking generally saves multiple items for later review. Starring may be used to highlight a primary or especially important item, depending on how the feature is implemented on the page.
Can I request bookmark improvements?
Yes. Use the Feature Request form and explain what saved-item workflow would help you study more efficiently.
09
Discord Community
Can free users join the PLR Discord community?
Yes. Free users may join the general PLR Discord community. Premium-only spaces are handled separately through manual verification.
How does Premium Discord access work?
Premium Discord access is manually verified for now. After joining the server, Premium users may request access. The team may check the user’s active membership status before assigning the appropriate premium role.
Should I use Discord or the Help Center form?
Use Discord for urgent or quick concerns. Use the Help Center form for detailed bug reports, feature requests, content requests, screenshots, and page-specific technical concerns.
10
Bug Reports & Technical Issues
What is the best way to report a bug?
Please include the page URL, your device, browser, what happened, what you expected to happen, and a screenshot if available. This makes it much easier to reproduce and fix the issue.
Should I include screenshots?
Yes, if possible. Screenshots are especially helpful for layout issues, missing buttons, access notices, broken pages, or confusing error messages.
What should I try before reporting a loading issue?
Refresh the page, check your internet connection, try another browser if available, and make sure you are logged in. If the issue continues, send a report with details.
11
Feature & Content Requests
Will every feature request be implemented?
Not every request can be implemented immediately, but useful requests help us understand what Bar reviewees and legal learners actually need. Requests are prioritized based on usefulness, feasibility, Bar-review value, and platform stability.
How should I write a good feature request?
Explain the problem, the suggested solution, where the feature should appear, and why it would help with study consistency, organization, accountability, or review efficiency.
How are content requests prioritized?
Content requests may be prioritized based on Bar relevance, user demand, subject coverage, source availability, and editorial time.
URGENT OR TIME-SENSITIVE?
For quick concerns, join the PLR Discord.
For urgent access concerns, quick clarifications, and community support, you may join the PLR Discord server. Free users may access general community spaces, while Premium members may request access to structured premium rooms after manual verification.
Free community access
Premium rooms by verification
Quick support channel
Active community space
ANSWER FORM
Use this form when sending a request.
Select the request type that best matches your concern. The form fields will change depending on whether you are sending a feature request, bug report, content request, or general feedback.
BEFORE YOU SUBMIT
A complete request helps us respond better.
Choose the request type that best matches your concern, then complete the Answer Form. For bug reports, screenshots, device details, browser details, and page URLs are especially helpful.
Open Answer FormHelpful details to include
Account Email
Membership Plan
Concern Title
Detailed Description
Page URL
Device
Browser
Screenshot Link
Use Case
Urgency
HELP US BUILD BETTER
Your feedback helps shape the future of PLR.
Philippine Law Reviewers by Sophos Notes is being built as a practical, community-supported study companion. Your reports and suggestions help us make the system clearer, faster, and more useful for future law students and Bar reviewees.
