Feature Request
Suggest a new study tool, dashboard card, quiz feature, bookmark improvement, or workflow enhancement.
View templatePLR HELP CENTER
Need help with your Bar review system?
Send a feature request, report a bug, request legal content, or share feedback so we can keep improving Philippine Law Reviewers by Sophos Notes as a practical study companion for law students and Bar reviewees.
Feature requests
Bug reports
Content requests
Account concerns
How can we help?
Select the concern that best matches your request.
START HERE
Choose the right request type.
Clear requests help us review concerns faster, prioritize fixes properly, and improve the platform without disrupting your study flow.
Bug Report
Report broken links, login issues, display problems, loading errors, or unexpected platform behavior.
View templateContent Request
Request a case digest, legal flowchart, codal material, syllabus topic, or Bar-related legal resource.
View templateGeneral Feedback
Share your experience, comments, usability concerns, or suggestions for improving PLR’s study experience.
View templateCOMMON HELP AREAS
What do you need help with?
These are the most common categories of concerns for PLR users. Start here before submitting a request.
Account & Login
Login issues, account access, password concerns, and membership-linked access problems.
Membership & Billing
Core, Premium, monthly plans, Bar Season Passes, upgrades, and membership verification.
Premium Case Digests
Questions about curated digests, locked sections, subject tags, and premium access notices.
Study Tracker
Timer, Pomodoro, subject tracking, study charts, streaks, and dashboard-related issues.
Smart Assessments
Quiz attempts, saved answers, review mode, scoring, and spaced repetition concerns.
Legal Materials
Flowcharts, codals, syllabi, case lists, Bar Chair cases, and organized legal resources.
HELP LIBRARY
Browse help topics by category.
Check common questions before sending a request. Many account, access, content, and platform concerns can be resolved quickly here.
Account
Membership
Digests
Legal Materials
Study Tracker
Quizzes
Bookmarks
Discord
Technical Issues
Requests
01
Account & Login
I cannot log in. What should I do first?
First, check that you are using the correct email address and password. If the issue continues, try resetting your password. If you are still unable to log in, submit a bug report and include your account email, device, browser, and any error message shown.
Why can I log in but still cannot access some pages?
Some pages may require a specific membership level. Please make sure you are logged in using the account connected to your active membership. If you recently upgraded, refresh the page or log out and log back in.
What should I include when reporting an access problem?
Please include your account email, membership type, page URL, screenshot if available, and a short description of what happens when you try to access the page.
02
Membership & Billing
What is the difference between Free, Core, and Premium access?
Free access is intended as a light entry point. Core and Premium provide more structured access depending on the tools, materials, and features included in the selected plan. Premium is designed for users who want the fuller PLR study companion experience.
I upgraded, but my access did not update immediately. What should I do?
Try refreshing the page, clearing the browser cache, or logging out and logging back in. If access still does not update, send a support request with your account email, selected plan, and payment or confirmation details if available.
How do I request help with a membership concern?
Use the Help Center request form and choose the category related to membership, billing, or access. Please avoid posting private payment information publicly in Discord.
03
Premium Case Digests
Why do I see a Premium access notice on a case digest?
A Premium access notice means the curated digest section is restricted to eligible Premium users. Make sure you are logged in using the correct Premium account.
Can I request a case digest?
Yes. Use the Content Request template and include the case title, subject, purpose, and any available source or citation. Requests may be prioritized based on Bar relevance, demand, and editorial availability.
Are all case posts guaranteed to have curated Premium digests?
Not necessarily. Some posts may be resource pages, source materials, or works in progress. Curated digest coverage may be expanded over time based on priority and editorial review.
04
Legal Flowcharts & Materials
Can I request a legal flowchart or legal material?
Yes. Please specify the subject, topic, statute, case, or syllabus item. It also helps to explain whether the material is needed for Bar review, class review, quick reference, or legal research.
What should I do if a link to a legal material is broken?
Submit a bug report and include the exact page URL, the broken link, your device, and browser. A screenshot is helpful if the issue is visual or page-specific.
Are legal materials updated automatically?
PLR materials may be improved and updated over time, especially for Bar-relevant resources. If you notice outdated content, please submit a content request or correction note.
05
Study Tracker / Pomodoro
Why is my timer or study session not updating?
Check your internet connection, refresh the page, and make sure you are logged in. If you are using multiple tabs, allow the active tab to finish syncing before switching devices or sessions.
Can I use the Study Tracker on multiple devices?
Multi-device use may depend on the current tracker setup and syncing behavior. If you notice conflicting timer states, use one active device or tab for the main session and report any inconsistent behavior.
What should I include in a Study Tracker bug report?
Include the subject selected, approximate time of the session, device, browser, whether multiple tabs were open, and a screenshot of the tracker if possible.
06
Smart Assessment Portal / Quizzes
What should I do if my quiz answer does not save?
Avoid closing the page immediately. Check your connection, wait briefly, and try again. If the issue continues, report the quiz title, time, device, browser, and what happened before the answer failed to save.
Why are some quiz or spaced repetition features locked?
Some assessment features may be tied to membership level or future rollout settings. If you believe you should have access, submit an access report with your account email and membership type.
Can I report a wrong quiz answer or explanation?
Yes. Submit a content correction request and include the question, answer choices, your concern, and any legal basis or source that supports the correction.
07
Bookmarks & Saved Items
Why are my bookmarks not appearing?
Make sure you are logged in using the same account that created the bookmarks. Refresh the page and check whether the saved item appears in the bookmarks manager or related dashboard area.
What is the difference between bookmarking and starring?
Bookmarking generally saves multiple items for later review. Starring may be used to highlight a primary or especially important item, depending on how the feature is implemented on the page.
Can I request bookmark improvements?
Yes. Use the Feature Request template and explain what saved-item workflow would help you study more efficiently.
08
Discord Community
Can free users join the PLR Discord community?
Yes. Free users may join the general PLR Discord community. Premium-only spaces are handled separately through manual verification.
How does Premium Discord access work?
Premium Discord access is manually verified for now. After joining the server, Premium users may request access. The team may check the user’s active membership status before assigning the appropriate premium role.
Should I use Discord or the Help Center form?
Use Discord for urgent or quick concerns. Use the Help Center form for detailed bug reports, feature requests, content requests, screenshots, and page-specific technical concerns.
09
Bug Reports & Technical Issues
What is the best way to report a bug?
Please include the page URL, your device, browser, what happened, what you expected to happen, and a screenshot if available. This makes it much easier to reproduce and fix the issue.
Should I include screenshots?
Yes, if possible. Screenshots are especially helpful for layout issues, missing buttons, access notices, broken pages, or confusing error messages.
What should I try before reporting a loading issue?
Refresh the page, check your internet connection, try another browser if available, and make sure you are logged in. If the issue continues, send a report with details.
10
Feature & Content Requests
Will every feature request be implemented?
Not every request can be implemented immediately, but useful requests help us understand what Bar reviewees and legal learners actually need. Requests are prioritized based on usefulness, feasibility, Bar-review value, and platform stability.
How should I write a good feature request?
Explain the problem, the suggested solution, where the feature should appear, and why it would help with study consistency, organization, accountability, or review efficiency.
How are content requests prioritized?
Content requests may be prioritized based on Bar relevance, user demand, subject coverage, source availability, and editorial time.
URGENT OR TIME-SENSITIVE?
For quick concerns, join the PLR Discord.
For urgent access concerns, quick clarifications, and community support, you may join the PLR Discord server. Free users may access general community spaces, while Premium members may request access to structured premium rooms after manual verification.
Free community access
Premium rooms by verification
Quick support channel
Active community space
REQUEST TEMPLATES
Use these formats when sending a request.
A complete report helps us understand the concern, reproduce the issue, or evaluate the request more efficiently.
Suggest a new PLR feature
- Feature name: What should this feature be called?
- Problem: What study or platform problem does it solve?
- Suggested solution: How should it work?
- Where should it appear: Dashboard, quiz, tracker, digest, bookmarks, or community page.
- Priority: Nice to have, useful, or urgent.
Report something broken
- Page URL: Where did the issue happen?
- Device: Desktop, tablet, or mobile.
- Browser: Chrome, Safari, Edge, Firefox, etc.
- What happened: Describe the issue clearly.
- Expected result: What should have happened?
- Screenshot: Attach one if available.
Request legal content
- Requested material: Case, statute, topic, flowchart, or syllabus item.
- Subject: Civil Law, Criminal Law, Taxation, Remedial Law, etc.
- Purpose: Bar review, class review, quick reference, or research.
- Source: Add citation, case title, or link if available.
- Urgency: Let us know if it relates to your current study need.
Share your PLR experience
- What do you like? Tell us what is working well.
- What feels confusing? Point out areas that need improvement.
- Suggested change: Share what would make the platform better.
- User type: Bar reviewee, law student, lawyer, or legal researcher.
SUBMIT A REQUEST
Ready to send your concern?
Connect this section to your Elementor Form, Google Form, or dedicated support form. For technical reports, screenshots and page URLs are especially helpful.
Open Request FormRecommended form fields
Request Type
Name
Email
Membership Type
Concern Title
Description
Page URL
Screenshot Upload
HELP US BUILD BETTER
Your feedback helps shape the future of PLR.
Philippine Law Reviewers by Sophos Notes is being built as a practical, community-supported study companion. Your reports and suggestions help us make the system clearer, faster, and more useful for future law students and Bar reviewees.
